Return Policy
Return Policy
1. General Information
At our website, we strive to provide the best products and customer service. If you are not completely satisfied with your purchase, we are here to help.
2. Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Returnable Items
Several types of goods are exempt from being returned. Intimate products such as panties or lingeries cannot be returned due to hygenic reasons.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message from live support or an email at contact@celestecollections.shop and send your item to us.
7. Contact Us
If you have any questions on how to return your item to us, contact us via live support or at contact@celestecollections.shop.
9. Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
10. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
11. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@celestecollections.shop.